EROPA COFFEE

Privacy Policy

Last updated: September 23, 2026

Eropa Coffee respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Eropa Coffee collects, uses, communicates, stores, and protects personal information when you visit or use our website, purchase our products, contact us, or otherwise interact with us.

1. Personal Information We Collect

Depending on how you interact with Eropa Coffee, we may collect:

• First and last name
• Email address
• Telephone number
• Billing and shipping address
• Order and purchase information
• Account information
• Information you provide when contacting us
• Information required to process and deliver your orders
• Website and technical information, such as IP address, browser, device, and website activity
• Information collected through cookies and similar technologies

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Process payments
• Ship and deliver products
• Send order confirmations and shipping updates
• Provide customer service
• Manage customer accounts
• Send promotional communications where permitted
• Improve our website, products, and services
• Prevent fraud and unauthorized activity
• Comply with applicable legal requirements

3. Payment Information

Eropa Coffee uses Shopify Payments to process payments made through our online store.

Payment information is processed through Shopify’s payment infrastructure. Eropa Coffee does not intentionally store complete credit-card numbers on its own systems.

Payment information may be subject to Shopify’s privacy and security practices.

4. Third-Party Service Providers

We may use third-party service providers to help operate our business and website, including providers involved in:

• E-commerce and website hosting
• Payment processing through Shopify Payments
• Shipping and delivery
• Email communications
• Marketing
• Analytics
• Customer service
• Website security

These providers may receive information reasonably necessary to provide their services.

Where personal information is communicated outside Quebec, Eropa Coffee will take the measures required by applicable Quebec privacy legislation.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate and secure the website
• Remember preferences
• Understand website usage
• Improve website performance
• Measure marketing and advertising effectiveness

Some cookies may be provided by Shopify or other third-party services.

You may be able to manage cookies through your browser or available privacy settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you subscribe to Eropa Coffee’s promotional communications, we may use your email address to send information about our products, promotions, events, and special offers.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary.

7. Retention of Personal Information

Eropa Coffee retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, and comply with legal obligations.

When information is no longer required, we take reasonable measures to securely destroy or anonymize it, as appropriate.

8. Security

Eropa Coffee takes reasonable security measures designed to protect personal information against unauthorized access, use, disclosure, loss, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is collected or used
• Withdraw consent where applicable
• Request information about the use or communication of your personal information

You may submit a request using the contact information below.

10. Person Responsible for the Protection of Personal Information

Name: Jack Palladino
Title: Owner and Operator
Email: eropacoffee@gmail.com
Telephone: 514-983-7672
Address: 3030 rue Germaine-Guevremont, Laval, Quebec H7E 5L4

11. Privacy Complaints

If you have a question, concern, or complaint regarding the handling of your personal information, please contact Eropa Coffee using the information above.

We will review your concern and take reasonable steps to address it.

You may also have the right to submit a complaint to the Commission d’accès à l’information du Québec.

12. Changes to This Privacy Policy

Eropa Coffee may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable legal requirements.

The date at the top of this Policy indicates when it was last updated.

13. Contact Eropa Coffee

Eropa Coffee
Owner & Operator: Jack Palladino
Email: eropacoffee@gmail.com
Phone: 514-983-7672
Website: www.eropacoffee.com
Address: 3030 rue Germaine-Guevremont, Laval, Quebec H7E 5L4